A customer-focused understanding of quality is more than a principle among all Kuzuflex team players. This comprehension starts right at the step of selecting providers. Supplier’s who are chosen according to the criteria of both the quality and technical personnel of Kuzuflex are regularly evaluated every 3 month.
Suppliers who fail to comply with these conditions are eliminated from the “List of Approved Supplier’s” Thanks to the establishment of an excellent “Traceability” system within the facility, a possible customer claim can be handled within a very short period of time after the exact product information has gone in.
Further more we can easily discover the root sources of such complaint and take all necessary precautions in order to prevent the same reoccurring in future. The customer gets a satisfactory explanation about the whole process.